Frequently asked questions

Choose a product, add any personalisation and add it to your cart. Select a delivery or pickup date and time, then pay online. For custom or same-day orders, contact us first.

We recommend ordering before 8 p.m. (Bengaluru time) the day before you need your product. Available dates and times are shown in the cart.

Use the optional customisation field for fruit, colour or design requests. Availability depends on the season. For a custom design or essential requirement, contact us before ordering so we can confirm what is possible.

Prices reflect fruit and flower costs, preparation time, design complexity, presentation and demand. Customisation may cost extra; contact us for a quote before ordering.

Pay securely through Razorpay. Choose from UPI, major credit/debit cards (including international cards), netbanking and wallet options available at checkout.

No. All orders must be paid in advance.

We deliver to many areas across Bengaluru, including Whitefield, Indiranagar, Koramangala, HSR Layout, Bellandur, Sarjapur Road, JP Nagar, Jayanagar and many more.

Enter your shipping address pincode at checkout to confirm delivery to your exact address. If we don’t serve that pincode, checkout will show an error and you won’t be able to place the order.

Delivery slots run between 11 a.m. and 11 p.m., subject to availability. Choose an available date and time in your cart. Your confirmed slot is your delivery window.

Message us before ordering, preferably at least five hours before you need your product. We’ll confirm availability and agree a delivery time.

We operate online and have no walk-in store. If you select pickup at checkout, collect your order from Godrej Park Retreat, near Sarjapur Road, Bengaluru 560035, during your confirmed slot. Contact us for arrival instructions.

Delivery costs ₹299 per order within our service area. The charge is shown before payment. See our delivery policy for details.

A carved watermelon base decorated with fresh fruit, with no sponge or cream. Check the product page for its fruit selection. Exact weight, fruit counts and proportions can vary unless agreed with us before ordering.

We cannot write directly on a fruit cake because it has no cream. We use toppers; contact us for the available options. You can also add a complimentary message card using the field on the product page.

As a guide:

• 1 tier: 4–6 people
• 2 tiers: 8–10 people
• 3 tiers: 12–14 people

Servings depend on portion size.

Cakes take around two hours to prepare; bouquets take three to four hours. Allow additional time for delivery.

No. We don’t add preservatives to our products.

We select high-quality fruit and discard any that falls short. Our team wears gloves, cake fruit is washed, and every product has sealed protective packaging. Bouquet fruit is individually wrapped.

Read more about our hygiene and care practices.

Check the ingredients and contact us before ordering about allergies or essential fruit preferences. We’ll confirm what we can accommodate and agree any significant substitutions with you.

Keep your product cool and follow its storage and consumption instructions, especially for cut-fruit cakes. Remove wrapping, toothpicks, support sticks and non-edible decorations before eating.

Contact us as soon as possible with your order number and the change you need. We’ll check preparation and delivery progress and confirm whether we can make the change.

A full refund, including delivery, is available if we receive your cancellation:

• At least 24 hours before your booked slot starts; or
• Within one hour of ordering, before preparation begins.

For other cancellations, we deduct only documented costs already incurred that cannot be recovered, then refund the balance. Read the full refund policy.

Contact us with your order number and clear photos or video. An unboxing video is not required.

• Please report visible damage or missing items within one hour.
• Please report freshness concerns within 24 hours.

Problems discovered later are reviewed when reported promptly. Do not eat food you suspect is unsafe. See our refund policy.