Terms of service

Last updated and effective: 10 October 2026. These terms apply to orders placed on or after this date. Earlier orders are governed by the terms applicable when they were placed.

La Fruita sells fresh, made-to-order fruit bouquets and all-fruit cakes. Please read the product description, these terms and our linked policies before placing an order.

1. Orders and payment

Choose an available delivery or pickup booking in the cart before completing your website order. Booking availability and cutoffs are shown in the cart. Full payment is required when placing an order; custom orders require payment and agreement on the design and requirements.

Prices are displayed in Indian rupees. The applicable product price, discounts and charges are shown before payment. Future price changes do not change the amount agreed for a confirmed order.

2. Delivery and pickup

We serve our Bengaluru delivery area with a ₹299 delivery charge per order. We prepare and arrange delivery for the confirmed booking; same-day delivery is not promised. Pickup is subject to the available booking selected in the cart. See our Shipping Policy for area, hours and recipient requirements.

Unsuccessful delivery attempts are recorded as unsuccessful, not as delivered. Customer-caused failures are assessed against documented, non-recoverable preparation and attempted-delivery costs already incurred, with unused or recoverable charges refunded. Any re-delivery and its cost require your agreement. Failures attributable to La Fruita or its delivery partner are covered by the Cancellation & Refund Policy.

3. Product composition, design and substitutions

Our all-fruit cakes are handcrafted from a carved watermelon base with fresh fruit toppings. Watermelon forms the main body of the cake. Exact weight, fruit count and topping proportions are not fixed unless specifically agreed before ordering.

We aim to closely match the displayed design and fruit coverage. Natural differences in fruit size, colour and arrangement may occur, but do not excuse a material mismatch with the description, substantially reduced fruit coverage or failure to meet agreed custom requirements. Bouquet contents are described on each product page. Material substitutions require your agreement.

4. Cancellations, damage and quality concerns

Cancellations received at least 24 hours before the booked delivery slot begins qualify for a full refund, including delivery charges. Cancellation within one hour of placing the order also qualifies for a full refund if preparation has not started. Other cancellations are assessed against documented, non-recoverable costs already incurred; deductions exclude anticipated profit and arbitrary administration fees and cannot exceed the amount paid. Unused or recoverable delivery charges are refunded.

If La Fruita unilaterally cancels a confirmed order, we refund all payments and pay equivalent cancellation compensation using the same cost basis that would apply to a customer cancellation at that stage.

Minor cosmetic damage does not qualify for a refund where the product remains fresh, safe, substantially intact and consistent with its advertised design. Substantial damage, unsafe food, significant fruit loss and material differences are reviewed for the applicable refund. See the Cancellation & Refund Policy for full eligibility, reporting targets, evidence and processing details. Nothing in these terms limits statutory consumer rights.

5. Allergies, handling and consumption

Please check the product's listed ingredients and contact us before purchasing if you have an allergy or require particular fruits or quantities. We will confirm whether we can fulfil the request before agreeing it. This does not exclude claims for inaccurate ingredient information or failure to follow agreed requirements.

Follow the product-page storage instructions and remove all skewers, toothpicks and non-edible decorations before consumption. Damage or deterioration attributable to improper handling or storage after receipt is assessed separately from an issue present on arrival. Do not consume food you suspect is unsafe; contact us for safe handling instructions.

6. Privacy

We use customer information to fulfil orders, provide support and handle complaints, as described in our Privacy Policy. Information may be shared with Shopify, payment and delivery providers and other service providers as described there. Complaint photos and videos are used for investigation and dispute handling; marketing use requires separate permission.

7. Ownership and copyright

La Fruita's photographs, original designs and branding are owned by La Fruita or used with permission. They may not be copied or reproduced without the relevant rights holder's permission.

Contact and grievance redressal

Seller: La Fruita
Email: hi@lafruita.in
Phone / WhatsApp: +91 8767452769
Grievance Officer: Ishwari Kolhe, Founder
Business address: C1202, Tower C, Godrej Park Retreat, Hadosiddapura, Chikkakannalli, Bengaluru, Karnataka 560035, India.

Consumer complaints will be acknowledged within 48 hours and redressed within one month of receipt.