Shipping policy

Last updated and effective: 10 October 2026. Applies to orders placed on or after this date.

La Fruita prepares fresh fruit bouquets and all-fruit cakes to order for Bengaluru.

Delivery area and charge

We deliver within our Bengaluru service area. Delivery costs ₹299 per order and is shown before payment. Please contact us before ordering if you need to confirm whether your address is served.

Delivery dates and slots

Choose an available delivery date and time slot in the cart before completing your website order. Availability and booking cutoffs are shown in the cart. We prepare and arrange delivery for your confirmed booking; same-day delivery is not promised. Our delivery slots operate between 11 a.m. and 11 p.m., subject to availability.

If La Fruita cannot fulfil the confirmed booking, we will contact you to agree an alternative or arrange the applicable refund under our Cancellation & Refund Policy.

Pickup

Pickup is available at Godrej Park Retreat, near Sarjapur Road, Bengaluru 560035, where an available pickup slot is offered in the cart. Please contact us for arrival instructions and collect during your confirmed booking.

Recipient availability and unsuccessful attempts

Please provide a complete, accurate address and a working recipient phone number, and ensure someone is available during the booked slot. Our delivery partner will attempt to contact the recipient if delivery cannot be completed. An unsuccessful attempt is recorded accurately as unsuccessful, not as delivered.

Failures caused by an incorrect customer-provided address or recipient unavailability are assessed against documented, non-recoverable preparation and attempted-delivery costs already incurred, up to the amount paid. Unused or recoverable charges are refunded. Any possible re-delivery and its cost require your agreement first. Failures attributable to La Fruita or its delivery partner are covered by the Cancellation & Refund Policy.

Condition on arrival

Inspect the product promptly on receipt. Minor cosmetic changes, such as a small chip or a few displaced toppings, do not qualify for a refund when the product remains fresh, safe, substantially intact and consistent with its advertised design. Substantial breakage, significant fruit loss, unsafe food and material differences are not excluded.

Please report visible damage or missing items within one hour of receipt and freshness concerns within 24 hours, with your order number and clear photos or video. An unboxing video is not mandatory. Later-discovered defects are reviewed when reported promptly after discovery. Full eligibility, evidence and processing details are in our Cancellation & Refund Policy; these targets do not waive statutory consumer rights.

Handling after receipt

Keep the product cool and follow its product-page storage and consumption instructions. Do not consume food you suspect is unsafe; contact us for safe handling instructions. Damage attributable to improper handling or storage after receipt is assessed separately from an issue present on arrival.

Contact and grievance redressal

Seller: La Fruita
Email: hi@lafruita.in
Phone / WhatsApp: +91 8767452769
Grievance Officer: Ishwari Kolhe, Founder
Business address: C1202, Tower C, Godrej Park Retreat, Hadosiddapura, Chikkakannalli, Bengaluru, Karnataka 560035, India.

Consumer complaints will be acknowledged within 48 hours and redressed within one month of receipt.